Q. What do I do if I am getting the 550 Relay Error Message in Microsoft Outlook?

 If you are receiving the above message or a similar message that has the words "550 Relay Error" in it, please follow these directions:

• Open Outlook.
• Click the Tools menu.
• Click on “E-mail Accounts” at the bottom of that menu

• Click "View or Change Existing Email Account."
• Click Next.

• Select the account you want to change and click it. Your email account should say something like one of these:
  -mail.agentimage.com
  -mail.thedesignpeople.com
  -mail.yourdomainname.com
  
• Click Change.

• Click "More Settings."

• Click the Outgoing Server tab.
• Check the box that says "My outgoing server requires authentication."
• Click OK.

• Now you should see the previous screen again.
• Click Test Account Settings.

• You should see the program processing, then all green check marks.
• If you see anything but green check marks don’t close anything and call Agent Image 1-800-492-6777
• If you don’t have the time to call click close or stop on the test account settings
• Then click next
• Then click finish
• This saves the new changes you made and that is the most important part. Sometimes after you save the settings it will work so try to send a message… if it still doesn’t work… please call as soon as you can.

• If you see green check marks then click Close.
• You should see the previous screen again, click Next then Finish.

• Then click "Send/Receive” in the main window and you should get any new messages you have.
• Congratulations your e-mail is now setup

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