Q. What do I do if the "Send Test E-mail message" failed?

Recheck all your settings in outlook make sure they are correct. Make sure your email address and username are in lower case and your password is entered correctly.

Then run the telnet test which is located here:
http://www.agentimage.com/website_techsupport_2.htm

If you don’t get “220 Welcome to the @Mail Server” then you are being blocked for one reason or another. Contact your Internet Service Provider for their Outgoing SMTP and your username and password.

Then try again.

Temporarily disable all internet security, mail scanning software, firewalls, and antivirus.

Then try again.

If this doesn’t fix it please call us 1-800-492-6777

back

RATE THIS SOLUTION

If this information was unclear or not helpful,  please let us know so we can improve this service. Was this solution helpful to you? Yes No Comments: