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310-577-9222


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Q. How do I set up my POP3 email account in Microsoft Office Outlook?
** We will provide you with your POP3/SMTP settings upon activation of your new Email Account(s). If you do not know what your POP3/SMTP settings are, please contact TDP Customer Support (800) 492-6777 to retrieve this information.

Below are the instructions for how to setup your Email Client. The information for Your Name, Email Address, POP3 and SMTP settings as described below serve as examples only and are meant to be replaced with the information as supplied to you by your Project Manager and/or Customer Support Representative. **

Click here for the Flash Video setup walk-through!

If you can't use the Flash walk-through above, please use the version below:

  • There are 9 (nine) screen shots, so make sure to scroll all the way down and follow all of the steps.
  • If possible, use Microsoft Office Outlook, NOT Microsoft Outlook Express. You will run into many problems with Express (these instructions are not for Express).
  • All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.

To configure Outlook with a new email account, please use the following procedure:

  • Click on the Start Menu.
  • Go to All Programs, then Microsoft Office, then select Microsoft Outlook.

  • Once you have opened Outlook, click on the Tools Menu.
  • Click on "E-mail accounts" at the bottom of that menu.

  • Click add a new E-mail account.
  • Click Next.

  • Check POP3, then click next.

Outlook E-mail Setup

  • All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.
  • Fill in the appropriate information. You MUST make sure that all of this information is filled in correctly (and spelled correctly) or it won't work and you will get an error.
  • In Your Name: Fill in whatever name you what to show up in others' e-mail.
  • E-mail address: has to be filled in with the full e-mail including¬† YOUR domain name - for example - joe@yourdomainname.com
  • For Incoming mail server you will put - mail.thedesignpeople.com
  • For Outgoing mail server you will put - mail.thedesignpeople.com
  • For Username, this has to be filled in with the full e-mail including YOUR domain name - for example - joe@yourdomainname.com (take a look at the picture below)
  • For Password put your password. (**It is CaSe sensitive so you need to put it exactly as it appears)
  • Check the box that says remember password (if it isn't checked already).
  • Click the More Settings button.

Outlook E-mail Setup

  • Click the Outgoing Server tab and check the box that says "My outgoing server (SMTP) requires authentication."
  • Then click the button that says "Use same setting as my incoming mail server."
  • Then click OK.

Outlook E-mail Setup

  • You should then see the previous screen again.
  • Click the Test Account Settings button.

Outlook E-mail Setup

  • You should see the program processing, then you should see all green check marks.
    (If you see anything but green check marks, contact Agent Image at 800-492-6777)
  • Then click Close and you should see the previous screen again.
  • Click Next.
  • Click Finish.

Outlook E-mail Setup

  • Then click "send and receive" in the main Outlook window and you should send/recieve your emails!

Outlook E-mail Setup

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