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1-800-492-6777
310-577-9222


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1-800-979-5799

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310-577-9444

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1700 E. Walnut Avenue,
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El Segundo, CA 90245
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Q. What do I do if I am getting the 550 Relay Error Message in Microsoft Outlook?

550 Relay Error Message

If you are receiving the above message or a similar message that has the words "550 Relay Error" in it, please follow these directions:

  • Open Outlook.
  • Click the Tools menu.
  • Click on "E-mail Accounts" at the bottom of that menu

Micosoft Outlook

  • Click "View or Change Existing Email Account."
  • Click Next.

Microsoft Outlook

  • Select the account you want to change and click it. Your email account should say something like one of these:
    -mail.agentimage.com
    -mail.thedesignpeople.com
    -mail.yourdomainname.com
  • Click Change.

Microsoft Outlook

  • Click "More Settings."

Microsoft Outlook

  • Click the Outgoing Server tab.
  • Check the box that says "My outgoing server requires authentication."
  • Click OK.

Microsoft Outlook

  • Now you should see the previous screen again.
  • Click Test Account Settings.

Microsoft Outlook

  • You should see the program processing, then all green check marks.
  • If you see anything but green check marks don't close anything and call Agent Image 1-800-492-6777
    • If you don't have the time to call click close or stop on the test account settings
    • Then click next
    • Then click finish
    • This saves the new changes you made and that is the most important part. Sometimes after you save the settings it will work so try to send a message... if it still doesn't work... please call as soon as you can.
  • If you see green check marks then click Close.
  • You should see the previous screen again, click Next then Finish.

Microsoft Outlook

  • Then click "Send/Receive" in the main window and you should get any new messages you have.
  • Congratulations your e-mail is now setup
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