Email Support

** We will provide you with your POP3/SMTP settings upon activation of your new Email Account(s). If you do not know what your POP3/SMTP settings are, please contact TDP Customer Support (877) 317-4111 to retrieve this information.

Below are the instructions for how to setup your Email Client. The information for Your Name, Email Address, POP3 and SMTP settings as described below serve as examples only and are meant to be replaced with the information as supplied to you by your Project Manager and/or Customer Support Representative. **

Click here for the Flash Video setup walk-through!

If you can’t use the Flash walk-through above, please use the version below:

• There are 9 (nine) screen shots, so make sure to scroll all the way down and follow all of the steps.
• If possible, use Microsoft Office Outlook, NOT Microsoft Outlook Express. You will run into many problems with Express (these instructions are not for Express).
• All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.

To configure Outlook with a new email account, please use the following procedure:

• Click on the Start Menu.
• Go to All Programs, then Microsoft Office, then select Microsoft Outlook.

• Once you have opened Outlook, click on the Tools Menu.
• Click on “E-mail accounts” at the bottom of that menu.

• Click add a new E-mail account.
• Click Next.

• Check POP3, then click next.

• All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.
• Fill in the appropriate information. You MUST make sure that all of this information is filled in correctly (and spelled correctly) or it won’t work and you will get an error.
• In Your Name: Fill in whatever name you what to show up in others’ e-mail.
• E-mail address: has to be filled in with the full e-mail including YOUR domain name – for example – [email protected]
• For Incoming mail server you will put – mail.thedesignpeople.com
• For Outgoing mail server you will put – mail.thedesignpeople.com
• For Username, this has to be filled in with the full e-mail including YOUR domain name – for example – [email protected] (take a look at the picture below)
• For Password put your password. (**It is CaSe sensitive so you need to put it exactly as it appears)
• Check the box that says remember password (if it isn’t checked already).
• Click the More Settings button.

• Click the Outgoing Server tab and check the box that says “My outgoing server (SMTP) requires authentication.”
• Then click the button that says “Use same setting as my incoming mail server.”
• Then click OK.

• You should then see the previous screen again.
• Click the Test Account Settings button.

• You should see the program processing, then you should see all green check marks. (If you see anything but green check marks, contact Agent Image at (877) 317-4111
• Then click Close and you should see the previous screen again.
• Click Next.
• Click Finish.

• Then click “send and receive” in the main Outlook window and you should send/recieve your emails!

** We will provide you with your POP3/SMTP settings upon activation of your new Email Account(s). If you do not know what your POP3/SMTP settings are, please contact TDP Customer Support (877) 317-4111 to retrieve this information.

Below are the instructions for how to setup your Email Client. The information for Your Name, Email Address, POP3 and SMTP settings as described below serve as examples only and are meant to be replaced with the information as supplied to you by your Project Manager and/or Customer Support Representative. **

Click here for the Flash Video setup walk-through!

If you can’t use the Flash walk-through above, please use the version below:

• There are 9 (nine) screen shots, so make sure to scroll all the way down and follow all of the steps.
• If possible, use Microsoft Office Outlook, NOT Microsoft Outlook Express. You will run into many problems with Express.
• All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.

To configure Outlook with a new email account, please use the following procedure:

• Click on the Start Menu.
• Go to All Programs, then Microsoft Office, then select Microsoft Outlook Express.
• Once in Outlook, click on the Tools menu, then go to Accounts at the bottom of the menu.

• Then click Add, then Mail.

• In the Display name, fill in whatever you would like to have show up in others’ email (typically your name). Your Name and Password fields are the only ones you can type capitals in, please keep everything else lowercase!

• In all lowercase, please fill in the full email (example: [email protected]), then click Next.

• All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name and Password (if it has capitals in it).
• Select POP3 from the Incoming mail drop-down.
• Type mail.thedesignpeople.com into the Incoming Mail server field.
• Type mail.thedesignpeople.com into the Outgoing Mail server field.

• In the Account name field, it has to be filled in with the full e-mail including YOUR domain name – for example – [email protected] (take a look at the picture below) and be in all lowercase.
• Enter your password into the Password field. It a case-sensitive, so type capitals and lower-case exactly as they appear).
• Click the Next button.
• Click the Finish button.

• Select the account that says mail.thedesignpeople.com or mail.agentimage.com.
• Click the Properties button.

• Click on the Servers tab.
• Check the box that says “My server requires authentication,”
• Click OK, then Close.

• Click “send and receive” in the main Outlook window and you should send/receive your emails!

Click here for the Flash Video setup walk-through!

This is the Telnet Procedure to find out if you need to get you ISP’s (Internet Service Provider) outgoing SMTP Server.

• Click on the Start Menu.

• Once the new window has opened up, type CMD and click the OK button.

• Once the bleck window has opened, type in: “telnet mail.agentimage.com 25” (don’t put the quotes, but DO include the spaces) then hit the Enter key.

• If you see what is in this screen “220 Welcome to the webmail SMTP Server” then you are OK, however if you don’t, then you need to call your ISP (Internet Service Provider) and get their outgoing SMTP Server Write it down and call us back at (877) 317-4111, or click on this link, Find My ISP’s Outgoing Mail Server then scroll down and find your ISP.

• In Outlook, use this list for outgoing smtp server only.
• For incoming servers, you always want to use mail.thedesignpeople.com. If you use your mail.yourdomain.com, that is fine, but ultimately you will need to switch to mail.thedesignpeople.com.

For Microsoft Office Outlook 2003, this is what is should look like:

To find out how to get to this screen, click here: Microsoft Office Outlook Email Setup.

For Microsoft Outlook Express and Microsoft Outlook Express 2002, this is what it should look like:

To find out how to get to this screen, click here: Microsoft Office Express Email Setup.



POP3 SMTP Mail Servers for popular Internet Service Providers (ISP’s)

1&1
1&1 incoming mail server: pop.1and1.com
1&1 outgoing mail server: smtp.1and1.com

Adelphia Cable
Adelphia Cable incoming mail server: mail.adelphia.net
Adelphia Cable outgoing mail server: mail.adelphia.net

AT&T WorldNet
AT&T WorldNet incoming mail server: postoffice.worldnet.att.net
AT&T WorldNet outgoing mail server: mailhost.worldnet.att.net

AOL
AOL outgoing mail server: smtp.aol.com

BellSouth
BellSouth incoming mail server: mail.bellsouth.net
BellSouth outgoing mail server: mail.bellsouth.net

BlueLight
BlueLight incoming mail server: mail.bluelight.net
BlueLight outgoing mail server: smtp.bluelight.net

Cableone
Cableone incoming mail server: mail.cableone.net
Cableone outgoing mail server: authmail.cableone.net

Charter
Charter incoming mail server: pop.charter.net
Charter outgoing mail server: smtp.charter.net

Comcast
Comcast incoming mail server: mail.comcast.net
Comcast outgoing mail server: smtp.comcast.net

Compaq.net
Compaq.net incoming mail server: pop3.compaq.net
Compaq.net outgoing mail server: smtp.compaq.net

Compuserve
Compuserve incoming mail server: pop.compuserve.com
Compuserve outgoing mail server: smtp.compuserve.com

Cox
Cox incoming mail server: pop.east.cox.net, pop.central.cox.net, pop.west.cox.net
Cox outgoing mail server: smtp.east.cox.net, smtp.central.cox.net, smtp.west.cox.net

Cypress Communications
Cypress Communications outgoing mail server: smtp.cypresscom.net

Dotster
Dotster incoming mail server: pop.registerapi.com
Dotster outgoing mail server: smtpauth.registerapi.com

Earthlink
Earthlink incoming mail server: pop.earthlink.net
Earthlink outgoing mail server: mail.earthlink.net, smtpauth.earthlink.net

Esedona
Esedona outgoing mail server: mail.esedona.net

GoDaddy
GoDaddy incoming mail server: mail.godaddy.com
GoDaddy outgoing mail server: use your ISP’s SMTP mail server

Google GMail
Google GMail incoming mail server: pop.gmail.com
Google GMail outgoing mail server: smtp.gmail.com

Juno
Juno incoming mail server: pop.juno.com
Juno outgoing mail server: smtp.juno.com

Lycos
Lycos incoming mail server: pop.mail.lycos.com
Lycos outgoing mail server: smtp.mail.lycos.com or your ISP’s SMTP

Mac.com
Mac.com incoming mail server: mail.mac.com
Mac.com outgoing mail server: smtp.mac.com

Mail.com
Mail.com incoming mail server: pop1.mail.com
Mail.com outgoing mail server: use your ISP’s SMTP mail server

Mindspring
Mindspring incoming mail server: pop.mindspring.com
Mindspring outgoing mail server: smtp.mindspring.com

Mpower Communications
Mpower Communications incoming mail server: pop.mpowercom.net
Mpower Communications outgoing mail server: smtp.mpowercom.net

MSN
MSN incoming mail server: pop3.email.msn.com
MSN outgoing mail server: smtp.email.msn.com
(cannot send pop3 email from other domains)

Netscape
Netscape incoming mail server: pop3.isp.netscape.com
Netscape outgoing mail server: smtp.isp.netscape.com

NetZero
NetZero incoming mail server: pop.netzero.net
NetZero outgoing mail server: smtp.netzero.net

PacBell
PacBell incoming mail server: postoffice.pacbell.net
PacBell outgoing mail server: mail.pacbell.net

Pacifier
Pacifier outgoing mail server: smtp.pacifier.com

Prodigy
Prodigy incoming mail server: pop.prodigy.net
Prodigy outgoing mail server: smtp.prodigy.net

Road Runner – Time Warner
Search By Region
Search By List

Rediff
Rediff incoming mail server: pop.rediffmailpro.com
Rediff outgoing mail server: smtp.rediffmailpro.com

SBC Global Ameritech
SBC Global Ameritech incoming mail server: pop.ameritech.yahoo.com
SBC Global Ameritech outgoing mail server: smtp.ameritech.yahoo.com

SBC Global Flash
SBC Global Flash incoming mail server: pop.flash.yahoo.com
SBC Global Flash outgoing mail server: smtp.flash.yahoo.com

SBC Global NVBell
SBC Global NVBell incoming mail server: pop.nvbell.yahoo.com
SBC Global NVBell outgoing mail server: smtp.nvbell.yahoo.com

SBC Global Pacbell
SBC Global Pacbell incoming mail server: pop.pacbell.yahoo.com
SBC Global Pacbell outgoing mail server: smtp.pacbell.yahoo.com

SBC Global Prodigy
SBC Global Prodigy incoming mail server: pop.sbcglobal.net
SBC Global Prodigy outgoing mail server: smtpauth.prodigy.net

SBC Global SNet
SBC Global SNet incoming mail server: pop.snet.yahoo.com
SBC Global SNet outgoing mail server: smtp.snet.yahoo.com

SBC Global SWBell
SBC Global SWBell incoming mail server: pop.swbell.yahoo.com
SBC Global SWBell outgoing mail server: smtp.swbell.yahoo.com

SBC Global Wans
SBC Global Wans incoming mail server: pop.wans.yahoo.com
SBC Global Wans outgoing mail server: smtp.wans.yahoo.com

SBC Global Yahoo!
SBC Global Yahoo! incoming mail server: pop.sbcglobal.yahoo.com
SBC Global Yahoo! outgoing mail server: smtp.sbcglobal.yahoo.com

Seanet
Seanet incoming mail server: pop.seanet.com
Seanet outgoing mail server: mx.seanet.com

ServNet
ServNet outgoing mail server: mx.serv.net

SpeakEasy
SpeakEasy incoming mail server: mail.speakeasy.net
SpeakEasy outgoing mail server: mail.speakeasy.net

SprintPCS
SprintPCS incoming mail server: pop.sprintpcs.com
SprintPCS outgoing mail server: smtp.sprintpcs.com

Sprynet
Sprynet incoming mail server: pop.sprynet.com
Sprynet outgoing mail server: smtp.sprynet.com

Starpower
Starpower incoming mail server: pop.starpower.net
Starpower outgoing mail server: smtp.starpower.net

The River
The River outgoing mail server: mail.theriver.com

Time Warner – Road Runner
Search By Region http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fHMSLogic%2femail_help_topic.aspx
or Search by List http://www.realifewebdesigns.com/web-resources/pop3-smtp-timewarner.html

USA.net
USA.net incoming mail server: pop.netaddress.com
USA.net outgoing mail server: smtp.postoffice.net

Verizon
Verizon incoming mail server: incoming.verizon.net
Verizon outgoing mail server: outgoing.verizon.net

More Verizon pop3 and smtp mail server information

VisiNet
VisiNet incoming mail server: pop.visinet.net
VisiNet outgoing mail server: smtp.visinet.net

WHRO.net
WHRO.net incoming mail server: mail.whro.net
WHRO.net outgoing mail server: mail.whro.net

Yahoo
Yahoo incoming mail server: pop.mail.yahoo.com
Yahoo outgoing mail server: smtp.mail.yahoo.com

If you have purchased a domain and have an active site with Agent Image, please use these servers with your *Registrar. Login into your *Registrar account and use these DNS server settings. Once completed, please contact us to make sure we have added your domain to our equipment.

Primary DNS Server OR Name Server 1 = ns1.thedesignpeople.com
Secondary DNS Server OR Name Server 2 = ns2.thedesignpeople.com
Tertiary DNS Server OR Name Server 3 = ns3.thedesignpeople.com

If you are unsure on how to set these up with your Registrar, then please call us at (877) 317-4111 and we will assist you.

* A Registrar is the company that you purchased your domain name from. Examples of these companies would be like godaddy.com, networksolutions.com, or domains.thedesignpeople.com.

• Sometimes customers have an IT department, or special needs where they need to control their DNS servers. The most common case is when you host your own email on your own servers. Please note that we really encourage that you use our DNS servers instead for load balancing and fail recovery reasons, but if you truly need to control DNS, please match these settings.

Email Servers:

• MX 10 => barracuda1.thedesignpeople.com
• MX 20 => mail1.thedesignpeople.com
• MX 30 => mail1b.thedesignpeople.com

Website Server Address:

• Because we have several servers where your server can be hosted you must call into our offices to get the APPLICATION SERVER name for the website. The support phone number is (877) 317-4111, we can be contacted during normal business hours.

Full Record (for IT use):

Domain	Type	Class	TTL	Answer
thedesignpeople.com	MX	IN	3600	barracuda1.thedesignpeople.com [Preference = 10]
thedesignpeople.com	MX	IN	3600	mail1.thedesignpeople.com [Preference = 20]
thedesignpeople.com	MX	IN	3600	mail1b.thedesignpeople.com [Preference = 30]
thedesignpeople.com	A	IN	3600	Please call for the APPLICATION SERVER name: (877) 317-4111

Yes, if you have custom needs for DNS then we greatly encourage you use still use our DNS servers. This is to take advantage of our load balancing and fail recovery systems. We have many customers who have internal email equipment for their office communication needs and use our DNS equipment.

To get started, you must contact our support department (877) 317-4111 and ask that we setup our DNS records, for your domain, with the special settings you need. Typically it would be a custom email MX record or custom domain name (mail.myserver.com), the Type of record (MX for email, CNAME, A Name for an IP, etc…), and sometimes the answer record (this is the destination where we end up). Usually, customers who have these special needs have an IT company or IT person. Basically this is someone that manages your computers. These people can greatly help in the process of having these custom DNS settings created for you. We welcome your IT staff to contact us for working out these custom settings in our DNS servers or to just answer general questions.

If you need to access your e-mail from the internet when you are out of the office or away from your main computer, you can access your mail at http://webmail.thedesignpeople.net/ by using your e-mail address and password.

f you want to update, edit, add, or modify the following: About Section, Company Info, Properties, Communities, Testimonials, and Listings/Properties.

Go to your webpage and add /admin to the end of the URL address and login, like in the example below:

http://yourdomainname.com/admin/

If you don’t know your login, call Technical Support at (877) 317-4111 and ask to be told your backend/admin password, or you can e-mail Technical Support at support(at)thedesignpeople(dotted)com with your name, phone number, domain name, and the question that you have and someone will get back to you shortly thereafter.

Your e-mail box is 50 (MB) megabytes and the average email messages size is 20KB so you are looking at around 2500 messages before your mail box is full. However if you are sending pictures, documents, and PDF’s (acrobat files) or receiving those then your email message sizes will drastically increase and your box will fill up much faster. Your mailbox will also fill up faster if the e-mails you are sending and receiving are more then just text; if they have pictures or links to the internet in them that takes up more space as well but not as much. When your box fills up, you stop receiving mail. What we recommend that all of our clients do is setup their e-mail account in Microsoft Outlook and then so long as you download your mail on a semi-regular basis (dependant upon your usages and file size) then you will not ever have to worry about your mail box filling up.

For Microsoft Office Outlook Setup Instructions Click here:
For Microsoft Outlook Express Setup Instructions Click here:

If you are receiving the above message or a similar message that has the words “550 Relay Error” in it, please follow these directions:

• Open Outlook.
• Click the Tools menu.
• Click on “E-mail Accounts” at the bottom of that menu

• Click “View or Change Existing Email Account.”
• Click Next.

• Select the account you want to change and click it. Your email account should say something like one of these:
  -mail.agentimage.com
  -mail.thedesignpeople.com
  -mail.yourdomainname.com
• Click Change

• Click “More Settings.”

• Click the Outgoing Server tab.
• Check the box that says “My outgoing server requires authentication.”
• Click OK.

• Now you should see the previous screen again.
• Click Test Account Settings.

• You should see the program processing, then all green check marks.
• If you see anything but green check marks don’t close anything and call Agent Image (877) 317-4111
  • If you don’t have the time to call click close or stop on the test account settings
  • Then click next
  • Then click finish
  • This saves the new changes you made and that is the most important part. Sometimes after you save the settings it will work so try to send a message… if it still doesn’t work… please call as soon as you can.
• If you see green check marks then click Close.
• You should see the previous screen again, click Next then Finish.

• Then click “Send/Receive” in the main window and you should get any new messages you have.
• Congratulations your e-mail is now setup.

If you are receiving the above message or a similar message that has the words “550 Relay Error” in it, please follow these directions:

• Open Outlook.
• Click the Tools menu.
• Go to “Accounts” at the bottom of that menu.

• Select the Account you want to change.
• Click Properties.

• Click the servers tab.
• Check the box that says “My server requires authentication.”
• Then click OK then click Close.
• Close Outlook.
• Re-open Outlook and try to send your message.
• If it still doesn’t work, click on this link: Telnet Test.

RBL is a real time black list. An RBL is a collection of databases that collect IP addresses that have been marked as spam. An IP address get’s marked as spam over time when users who receive mail from that address mark it as spam. This “marking” as spam is something that people do when they feel they have received something that is spam or even messages that they just don’t want to deal with any more.

Another and probably more primary way that an IP gets marked as spam is when thousands of spam emails are generated from that address whether intentionally or not. Then companies that have mail servers receive these messages. Rather than blocking each individual message they block the IP address. When they do this they are usually connected through their firewall with the RBL and then the RBL takes that update and adds it to their list.

As a result of the advances in spamming techniques, hacking methods, and persistence of spamming from undesired senders RBL’s have been developed. And in order to protect our company and most importantly our clientele Agent Image’s mail server blocks IP addresses that are on any RBL list. This is because at some point that IP was spamming or still currently may be spamming and if that spam was ever shown as coming through our server then our companies IP address would end up on the RBL; which is essentially the worst possible thing that could happen to a technology company.

As far as you our clientele are concerned, if you are getting an error message similar to the one below then you might be having this problem. Read the error message that you got in your inbox and see if you can find the a similar sentence to the one at the bottom of this box.

The most important part is the RBL:

If you do get this message or a similar one, appear then try this:

• Go to this website: http://www.whatismyip.com
• Then under the sentence that says “Your IP is:” write that number down.
• Then go to this link http://www.dnsstuff.com and in the box that is in the top middle that is blue and says, “spam database lookup”
• Enter that number that you wrote down and click Lookup.

When it comes in with the results it will look like this:

or like this:

Obviously failed none is the best.

If you did get a fail though what you need to do is scroll through the list sometimes even in if there are red rows it is OK. But 99% of the time if it has failed and you have multiple red rows in these results then you are using an IP that at some point was used to send thousands of spam messages.

For this there is an easy solution find out who your ISP (Internet Service Provider) is then go to this link: List of Common ISP’s

There are a number of different ways for you to send out your e-mail newsletters to your clientele. However there are legal ways and illegal ways of doing this. First, and most importantly, if you are using any derivative of mail.thedesignpeople.com or mail.agentimage.com as your outgoing server in your e-mail client then we ask that you give us a call and we can walk you through the legal ways to send out your e-mail newsletters. The number is (877) 317-4111 ask for the Internet Marketing Department.

The reason for doing this is that if you are sending out messages/ newsletters/ e-mails that are unsolicited, break ANY spam laws, get marked as spam, bounce back, or violate our company policy on volume e-mail (spam) then what happens is that our servers here at the designpeople.com could potentially be marked as a spamming server. When this happens our e-mail service will shut down. We rely on having a spam free server and we constantly monitor and patrol the major RBL’s to make sure that our servers have not been marked as spamming servers.

Part of doing this is ensuring that when newsletters and mass e-mailing campaigns are sent out they are done in such a way as too ensure our company and just as importantly our clients have a safe, secure, spam free environment to do their business and conduct their e-mail communications.

To know what your status is, ask you self these questions and give us a call (877) 317-4111 if you need assistance.

• Do I send more then 50 e-mails a day?
• Did the contact ask for/know that you would be e-mailing them your newsletters?
• Do I send e-mails to people that want my e-mails?
• Do I have an opt-out option in my newsletters?
• Do I use a clear and distinct non-deceptive subject lines in my e-mail?
• Do I regularly update my e-mail clientele list?
• Do I just keep adding e-mail recipients without ever removing any?
• Am I absolutely positive that those that receive my e-mails STILL want to receive them?
• How do I get an html newsletter with web content built for me?
• What is the advantage of a newsletter with web content vs. a text document or pdf? What are the disadvantages?
• How do I know what messages are being read?
• How do I know what messages are being marked as spam? How does that affect me?
• What happens if my messages are marked as spam?
• When I send out hyperlinks in my newsletters how do I know which links are being used, looked over, don’t work?
• How many people actually read my newsletters, where do they go when they click on my links? Do they need more information?
• Google’s Spam Laws
• FTC Spam Info
• Spam Laws

Yes. You can always forward your e-mail to wherever you would like. If you already have a preexisting account like at yahoo, gmail, or aol, you can have your e-mails from your new website forwarded to your other e-mail.

Email forwarding allows you to maintain a professional email address while still using your personal email address. If you just registered abcxyz.com, there is a good chance you would like to receive email at an address containing your domain name. Email forwarding allows you to do just that by sending all email sent to specific abcxyz.com accounts ([email protected], [email protected], and [email protected]) to existing email accounts you specify. Email forwarding also eliminates the hassle of telling everyone you know that you’ve changed your email address.

A Warning: When forwarding mail once it has come into our servers we have control over it. We back it up. We save it. And we deliver it to your local mail box POP3 account. However if you have a forward that process doesn’t happen, once your mail comes into our servers it is immediately sent out again. This makes it impossible for us to insure the delivery of your mail. This is because the SPAM policies and e-mail settings on other servers are not all uniform. Therefore they may see the mail coming from our server as spam because it is being forwarded.

We have gone to great lengths to talk to these third party e-mail providers and get this problem resolved. At this point there are limited resolutions. Although nine times out of ten you will receive all forwarded mail this warning is something to consider when electing to have your e-mail forwarded.

There are three different options with forwarding:

Option 1:
You can have your mail forwarded to another account. (There is no mail delivery guarantee.)

Option 2:
You can have your mail delivered to your local pop3 account and forwarded to your other e-mail, thus insuring that the previously discussed issue is solved because if you ever suspect your mail to be missing you can just log into our server and check it.

Contingency:
This is contingent upon regular upkeep of your account as you do have 50MB but that often fills very quickly when you have attachments; and when it does it will stop collecting your mail thus defeating the purpose.

Option 3:
Another type of forwarding is called a catch-all: This is for advanced users. A catch all is just as it sounds, it catches all e-mail sent to your domain for example it will catch everything sent to exampleforward.com

Disadvantage of a catch-all:
As a result though you will find yourself receiving an awful amount of spam. As spammers generally have programs that send messages to every name in the dictionary as a result since you have a catch all it will appear as though you have all those names and it WILL be delivered to you.

Advantage of a catch-all:
The advantage of a catch all is that if anyone ever spells your name wrong in your e-mail or if you have a lot of agents at your company you can insure that any misspellings in e-mail accounts are still received but that will require a lot of time sorting through spam.

Setup:
To setup an email forward or option number 1, first login to our web based email manager here: http://me.thedesignpeople.net/ (Note: Your username is the email address you’d like to setup a forward for and the password is your email password). Once logged in, please follow these directions:

• Add each forward you’d like setup in the dialog box provided
• Note the guidelines regarding forwards

To set up your signature using webmail, first login to webmail via: http://webmail.thedesignpeople.net.

• Click on “Personal Settings”

• Then click on the “Identities” tab, and select the email address you wish to set up a signature for. The options will load after a few seconds
• Once the editable fields are displayed, you can now edit your signature by writing in the dialog box to the right of “Signature”
• If you prefer your signature to be in HTML, select “HTML signature” and then place the HTML code you will be using, into the dialog box.
• Click “Save”
• Your email signature is now set.

After setting your email signature, send an email to yourself to verify the layout is how you’d like it to be and follow the above steps to make any further changes.

Should you have any questions or concerns regarding an email signature, please contact our support department at (877) 317-4111 or support(at)thedesignpeople(dotted)com

To set up a “reply-to” email address using webmail, first login to webmail via: http://webmail.thedesignpeople.net.

• Click on “Personal Settings”

• Then click on the “Identities” tab, and select the email address you wish to set up a signature for. The options will load after a few seconds
• Once the editable fields are displayed, you can now edit your signature by writing in the dialog box to the right of “Signature”
• If you prefer your signature to be in HTML, select “HTML signature” and then place the HTML code you will be using, into the dialog box.
• Click “Save”
• Your “Reply-to” is now set.

Should you have any questions or concerns regarding an email signature, please contact our support department at (877) 317-4111 or support(at)thedesignpeople(dotted)com

To setup an Auto Response, first login to our web based email manager here: http://me.thedesignpeople.net/ (Note: Your username is the email address and the password is your email password). Once logged in, please follow these directions:

• Click on “Auto Response”

• Set the subject line as needed
• Enter your desired auto response as needed
• Click “Going Away”

• Your Auto Response is now set

To turn off auto response:

• Login to http://me.thedesignpeople.net
• Click “Auto Response” once logged in
• Click “Coming Back”
• Your Auto Response is now removed

To check the amount of memory you’re currently using in webmail, login to webmail using your email address and password here: http://webmail.thedesignpeople.net

Once logged in, you will see the disk usage meter in the bottom left corner of your window:

In your e-mail account, select the inbox then at the bottom you are going to see a box with a green check mark at the bottom. Click that, go to the bottom and select trash then click move (click on individual e-mail boxes to select a couple that you might now want to delete). Then remember that when you move it to the trash it is still there it will still take up space until you delete trash.

If you deleted your messages in webmail but it is still saying that you have a full box you need to make sure that you deleted the trash and the sent items. Even when you delete stuff it is still moved to the trash folder and then you have to select that or select permanently erase in order to dump the trash.

** We will provide you with your POP3/SMTP settings upon activation of your new Email Account(s). If you do not know what your POP3/SMTP settings are, please contact TDP Customer Support (877) 317-4111 to retrieve this information.

Below are the instructions for how to setup your Email Client. The information for Your Name, Email Address, POP3 and SMTP settings as described below serve as examples only and are meant to be replaced with the information as supplied to you by your Project Manager and/or Customer Support Representative. **

• Start the Entourage program.
• Click the Tools menu and choose Accounts.
• Click the New button and choose Mail:

• The Account Setup Assistant window appears.
• Click Configure Account Manually:

• The Edit Account window appears.
• Enter your account settings.
• Use these settings:
  • Account name: your e-mail address
  • Name: your real name, such as “John Smith” or “Joan of Arc”
  • E-mail address: your e-mail address
  • Account ID: your e-mail address. (The Account ID must be all lowercase).
  • POP server: mail.thedesignpeople.com
  • Password: your e-mail password
  • SMTP server: mail.thedesignpeople.com

When you are finished, the window should look like this:

• (Checking the Save password in my Mac OS keychain box is optional; if you don’t check it, Entourage will ask you for your password each time you send or receive e-mail.)
• Open the advanced sending options window.
  • To do this, click the button marked Click here for advanced sending options in the Sending mail section.
• Change the advanced sending options.
• Change the default SMTP authentication settings:
  • Check the SMTP server requires authentication box.

• Close the setup windows.
• Click the small square in the top-left of the advanced sending options window to close it, then click OK to close the main Edit Account window.
• Setup is complete.

If you receive this error message then chances are more than likely that you have some sort of anti virus software or internet security that is blocking your connection. Our server never terminates connections which mean if you get that message something is interfering with your connection.

Generally it is Norton Internet Security and their e-mail scanning software, or a firewall that they have, also MacAfee, AVG, Trend Micro, PC Cillin, Zone Alarm, Avast and many more. All of these software’s will work flawlessly when configured correctly to work with Outlook, it just has to be done properly.

Antivirus software is always necessary as well as firewalls so please use them just contact your software provider to discuss with them solutions for Outlook.

Other causes to this error message could be port 25 is being blocked by your ISP. Call them and get their Outgoing SMTP and your username and password.

Run the telnet test which is located here: Telnet Test

If this doesn’t fix it please call us at (877) 317-4111

This error message is a common one. There are a number of separate causes for this problem. One or all of these problems/changes could fix it:

• There are capital letters in your settings. If you put capitals in ANY field besides the “Your Name” or “Name” fields, it will cause problems. Specifically the username, account name, and login info all need to be lower case.
• You also could have an incorrect password. Your password could have been changed or mis-communicated to you and you need to call to get a new one.
• You need to remove the account from Outlook once you know you have the correct password and add all information back in all in lower case.
• You have software such as a firewall or internet security or e-mail scanning software that is interfering and won’t let you send.
• Your ISP is blocking you and you need to call them to find out their settings for Outlook.

If this doesn’t fix it please call us at (877) 317-4111

Recheck all your settings in outlook make sure they are correct. Make sure your email address and username are in lower case and your password is entered correctly.

Then run the telnet test which is located here: Contact Support

If you don’t get “220 Welcome to the webmail Server” then you are being blocked for one reason or another. Contact your Internet Service Provider for their Outgoing SMTP and your username and password.

Then try again.

Temporarily disable all internet security, mail scanning software, firewalls, and antivirus.

Then try again.

If this doesn’t fix it please call us (877) 317-4111

This is generally because that address you are trying to send to is wrong, doesn’t exist anymore, or there is a problem on the recipients’ end.

Try to retype the address letter for letter.

Then send again…

Also you could try to send from a different account see if you get the same message.

If this doesn’t fix it please call us at (877) 317-4111

In order to open attachments when you are using the online mail server, you will need to click the attachment and save it to your Desktop. From there, find the file on your Desktop and open it. In this program, you CAN NOT click on the file online to open it, it will not work, you WILL receive an error message.

• Create a new subfolder under Inbox

• Add your new account in Outlook (click here for instructions)
• Go to Tools – Rules and Alerts

• With E-mail Rules tab selected click on New Rule
• Click on “Start from a blank rule”
• Select “Check messages when the arrive” and click Next

• In Step 1 of the Window check the box “With specific words in the recipient’s address”
• In Step 2 of the Window click on specific words.

• Type in your email address and click Add then OK.

• On the next screen check “move it to the specified folder” in step 1
• In Step 2 click on the specified link and choose the folder that you want your emails from this account to go.

• Click Next, and if you don’t have any exceptions to add click Next and Finish. Now all the emails sent to the specified email address will be saved in the specified folder.