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Support - Email FAQs
***Email service noted in this FAQ section apply to clients with older existing email accounts with Agent Image and will continue to receive support. If you are in need of an email account for your website, please contact Support to receive more details on options.
  • How do I set up my POP3 email account in Microsoft Office OUTLOOK?

    ** We will provide you with your POP3/SMTP settings upon activation of your new Email Account(s). If you do not know what your POP3/SMTP settings are, please contact TDP Customer Support (877) 317-4111 to retrieve this information.

    Below are the instructions for how to setup your Email Client. The information for Your Name, Email Address, POP3 and SMTP settings as described below serve as examples only and are meant to be replaced with the information as supplied to you by your Project Manager and/or Customer Support Representative. **

    Click here for the Flash Video setup walk-through!

    If you can’t use the Flash walk-through above, please use the version below:
    • There are 9 (nine) screen shots, so make sure to scroll all the way down and follow all of the steps.
    • If possible, use Microsoft Office Outlook, NOT Microsoft Outlook Express. You will run into many problems with Express (these instructions are not for Express).
    • All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.

    To configure Outlook with a new email account, please use the following procedure:
    • Click on the Start Menu.
    • Go to All Programs, then Microsoft Office, then select Microsoft Outlook.

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    • Once you have opened Outlook, click on the Tools Menu.
    • Click on “E-mail accounts” at the bottom of that menu.

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    • Click add a new E-mail account.
    • Click Next.

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    • Check POP3, then click next.

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    • All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.
    • Fill in the appropriate information. You MUST make sure that all of this information is filled in correctly (and spelled correctly) or it won’t work and you will get an error.
    • In Your Name: Fill in whatever name you what to show up in others’ e-mail.
    • E-mail address: has to be filled in with the full e-mail including YOUR domain name – for example – joe@yourdomainname.com
    • For Incoming mail server you will put – mail.thedesignpeople.com
    • For Outgoing mail server you will put – mail.thedesignpeople.com
    • For Username, this has to be filled in with the full e-mail including YOUR domain name – for example – joe@yourdomainname.com (take a look at the picture below)
    • For Password put your password. (**It is CaSe sensitive so you need to put it exactly as it appears)
    • Check the box that says remember password (if it isn’t checked already).
    • Click the More Settings button.

    Email
    • Click the Outgoing Server tab and check the box that says “My outgoing server (SMTP) requires authentication.”
    • Then click the button that says “Use same setting as my incoming mail server.”
    • Then click OK.

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    • You should then see the previous screen again.
    • Click the Test Account Settings button.

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    • You should see the program processing, then you should see all green check marks. (If you see anything but green check marks, contact Agent Image at (877) 317-4111
    • Then click Close and you should see the previous screen again.
    • Click Next.
    • Click Finish.

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    • Then click “send and receive” in the main Outlook window and you should send/recieve your emails!

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  • How do I set up my POP3 email account in Microsoft Outlook EXPRESS?

    ** We will provide you with your POP3/SMTP settings upon activation of your new Email Account(s). If you do not know what your POP3/SMTP settings are, please contact TDP Customer Support (877) 317-4111 to retrieve this information.

    Below are the instructions for how to setup your Email Client. The information for Your Name, Email Address, POP3 and SMTP settings as described below serve as examples only and are meant to be replaced with the information as supplied to you by your Project Manager and/or Customer Support Representative. **

    Click here for the Flash Video setup walk-through!

    If you can’t use the Flash walk-through above, please use the version below:
    • There are 9 (nine) screen shots, so make sure to scroll all the way down and follow all of the steps.
    • If possible, use Microsoft Office Outlook, NOT Microsoft Outlook Express. You will run into many problems with Express.
    • All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name.

    To configure Outlook with a new email account, please use the following procedure:
    • Click on the Start Menu.
    • Go to All Programs, then Microsoft Office, then select Microsoft Outlook Express.
    • Once in Outlook, click on the Tools menu, then go to Accounts at the bottom of the menu.

    Email
    • Then click Add, then Mail.

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    • In the Display name, fill in whatever you would like to have show up in others’ email (typically your name). Your Name and Password fields are the only ones you can type capitals in, please keep everything else lowercase!

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    • In all lowercase, please fill in the full email (example: joe@yourdomainname.com), then click Next.

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    • All entries into Outlook MUST be done in lowercase (NO CAPITAL LETTERS) except for Your Name and Password (if it has capitals in it).
    • Select POP3 from the Incoming mail drop-down.
    • Type mail.thedesignpeople.com into the Incoming Mail server field.
    • Type mail.thedesignpeople.com into the Outgoing Mail server field.

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    • In the Account name field, it has to be filled in with the full e-mail including YOUR domain name – for example – joe@yourdomainname.com (take a look at the picture below) and be in all lowercase.
    • Enter your password into the Password field. It a case-sensitive, so type capitals and lower-case exactly as they appear).
    • Click the Next button.
    • Click the Finish button.

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    • Select the account that says mail.thedesignpeople.com or mail.agentimage.com.
    • Click the Properties button.

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    • Click on the Servers tab.
    • Check the box that says “My server requires authentication,”
    • Click OK, then Close.

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    • Click “send and receive” in the main Outlook window and you should send/receive your emails!

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  • Telnet Test – How do I know if my ISP (Internet Service Provider) is blocking me sending mail?

    Click here for the Flash Video setup walk-through!

    This is the Telnet Procedure to find out if you need to get you ISP’s (Internet Service Provider) outgoing SMTP Server.
    • Click on the Start Menu.

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    • Once the new window has opened up, type CMD and click the OK button.

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    • Once the bleck window has opened, type in: “telnet mail.agentimage.com 25” (don’t put the quotes, but DO include the spaces) then hit the Enter key.

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    • If you see what is in this screen “220 Welcome to the webmail SMTP Server” then you are OK, however if you don’t, then you need to call your ISP (Internet Service Provider) and get their outgoing SMTP Server Write it down and call us back at (877) 317-4111, or click on this link, Find My ISP’s Outgoing Mail Server then scroll down and find your ISP.

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  • Popular ISP Outgoing Server List

    • In Outlook, use this list for outgoing smtp server only.
    • For incoming servers, you always want to use mail.thedesignpeople.com. If you use your mail.yourdomain.com, that is fine, but ultimately you will need to switch to mail.thedesignpeople.com.
    For Microsoft Office Outlook 2003, this is what is should look like:
    Email
    To find out how to get to this screen, click here: Microsoft Office Outlook Email Setup.

    For Microsoft Outlook Express and Microsoft Outlook Express 2002, this is what it should look like:
    Email
    To find out how to get to this screen, click here: Microsoft Office Express Email Setup.



    POP3 SMTP Mail Servers for popular Internet Service Providers (ISP’s)

    1&1
    1&1 incoming mail server: pop.1and1.com
    1&1 outgoing mail server: smtp.1and1.com

    Adelphia Cable
    Adelphia Cable incoming mail server: mail.adelphia.net
    Adelphia Cable outgoing mail server: mail.adelphia.net

    AT&T WorldNet
    AT&T WorldNet incoming mail server: postoffice.worldnet.att.net
    AT&T WorldNet outgoing mail server: mailhost.worldnet.att.net

    AOL
    AOL outgoing mail server: smtp.aol.com

    BellSouth
    BellSouth incoming mail server: mail.bellsouth.net
    BellSouth outgoing mail server: mail.bellsouth.net

    BlueLight
    BlueLight incoming mail server: mail.bluelight.net
    BlueLight outgoing mail server: smtp.bluelight.net

    Cableone
    Cableone incoming mail server: mail.cableone.net
    Cableone outgoing mail server: authmail.cableone.net

    Charter
    Charter incoming mail server: pop.charter.net
    Charter outgoing mail server: smtp.charter.net

    Comcast
    Comcast incoming mail server: mail.comcast.net
    Comcast outgoing mail server: smtp.comcast.net

    Compaq.net
    Compaq.net incoming mail server: pop3.compaq.net
    Compaq.net outgoing mail server: smtp.compaq.net

    Compuserve
    Compuserve incoming mail server: pop.compuserve.com
    Compuserve outgoing mail server: smtp.compuserve.com

    Cox
    Cox incoming mail server: pop.east.cox.net, pop.central.cox.net, pop.west.cox.net
    Cox outgoing mail server: smtp.east.cox.net, smtp.central.cox.net, smtp.west.cox.net

    Cypress Communications
    Cypress Communications outgoing mail server: smtp.cypresscom.net

    Dotster
    Dotster incoming mail server: pop.registerapi.com
    Dotster outgoing mail server: smtpauth.registerapi.com

    Earthlink
    Earthlink incoming mail server: pop.earthlink.net
    Earthlink outgoing mail server: mail.earthlink.net, smtpauth.earthlink.net

    Esedona
    Esedona outgoing mail server: mail.esedona.net

    GoDaddy
    GoDaddy incoming mail server: mail.godaddy.com
    GoDaddy outgoing mail server: use your ISP’s SMTP mail server

    Google GMail
    Google GMail incoming mail server: pop.gmail.com
    Google GMail outgoing mail server: smtp.gmail.com

    Juno
    Juno incoming mail server: pop.juno.com
    Juno outgoing mail server: smtp.juno.com

    Lycos
    Lycos incoming mail server: pop.mail.lycos.com
    Lycos outgoing mail server: smtp.mail.lycos.com or your ISP’s SMTP

    Mac.com
    Mac.com incoming mail server: mail.mac.com
    Mac.com outgoing mail server: smtp.mac.com

    Mail.com
    Mail.com incoming mail server: pop1.mail.com
    Mail.com outgoing mail server: use your ISP’s SMTP mail server

    Mindspring
    Mindspring incoming mail server: pop.mindspring.com
    Mindspring outgoing mail server: smtp.mindspring.com

    Mpower Communications
    Mpower Communications incoming mail server: pop.mpowercom.net
    Mpower Communications outgoing mail server: smtp.mpowercom.net

    MSN
    MSN incoming mail server: pop3.email.msn.com
    MSN outgoing mail server: smtp.email.msn.com
    (cannot send pop3 email from other domains)

    Netscape
    Netscape incoming mail server: pop3.isp.netscape.com
    Netscape outgoing mail server: smtp.isp.netscape.com

    NetZero
    NetZero incoming mail server: pop.netzero.net
    NetZero outgoing mail server: smtp.netzero.net

    PacBell
    PacBell incoming mail server: postoffice.pacbell.net
    PacBell outgoing mail server: mail.pacbell.net

    Pacifier
    Pacifier outgoing mail server: smtp.pacifier.com

    Prodigy
    Prodigy incoming mail server: pop.prodigy.net
    Prodigy outgoing mail server: smtp.prodigy.net

    Road Runner – Time Warner
    Search By Region
    Search By List

    Rediff
    Rediff incoming mail server: pop.rediffmailpro.com
    Rediff outgoing mail server: smtp.rediffmailpro.com

    SBC Global Ameritech
    SBC Global Ameritech incoming mail server: pop.ameritech.yahoo.com
    SBC Global Ameritech outgoing mail server: smtp.ameritech.yahoo.com

    SBC Global Flash
    SBC Global Flash incoming mail server: pop.flash.yahoo.com
    SBC Global Flash outgoing mail server: smtp.flash.yahoo.com

    SBC Global NVBell
    SBC Global NVBell incoming mail server: pop.nvbell.yahoo.com
    SBC Global NVBell outgoing mail server: smtp.nvbell.yahoo.com

    SBC Global Pacbell
    SBC Global Pacbell incoming mail server: pop.pacbell.yahoo.com
    SBC Global Pacbell outgoing mail server: smtp.pacbell.yahoo.com

    SBC Global Prodigy
    SBC Global Prodigy incoming mail server: pop.sbcglobal.net
    SBC Global Prodigy outgoing mail server: smtpauth.prodigy.net

    SBC Global SNet
    SBC Global SNet incoming mail server: pop.snet.yahoo.com
    SBC Global SNet outgoing mail server: smtp.snet.yahoo.com

    SBC Global SWBell
    SBC Global SWBell incoming mail server: pop.swbell.yahoo.com
    SBC Global SWBell outgoing mail server: smtp.swbell.yahoo.com

    SBC Global Wans
    SBC Global Wans incoming mail server: pop.wans.yahoo.com
    SBC Global Wans outgoing mail server: smtp.wans.yahoo.com

    SBC Global Yahoo!
    SBC Global Yahoo! incoming mail server: pop.sbcglobal.yahoo.com
    SBC Global Yahoo! outgoing mail server: smtp.sbcglobal.yahoo.com

    Seanet
    Seanet incoming mail server: pop.seanet.com
    Seanet outgoing mail server: mx.seanet.com

    ServNet
    ServNet outgoing mail server: mx.serv.net

    SpeakEasy
    SpeakEasy incoming mail server: mail.speakeasy.net
    SpeakEasy outgoing mail server: mail.speakeasy.net

    SprintPCS
    SprintPCS incoming mail server: pop.sprintpcs.com
    SprintPCS outgoing mail server: smtp.sprintpcs.com

    Sprynet
    Sprynet incoming mail server: pop.sprynet.com
    Sprynet outgoing mail server: smtp.sprynet.com

    Starpower
    Starpower incoming mail server: pop.starpower.net
    Starpower outgoing mail server: smtp.starpower.net

    The River
    The River outgoing mail server: mail.theriver.com

    Time Warner – Road Runner
    Search By Region http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fHMSLogic%2femail_help_topic.aspx
    or Search by List http://www.realifewebdesigns.com/web-resources/pop3-smtp-timewarner.html

    USA.net
    USA.net incoming mail server: pop.netaddress.com
    USA.net outgoing mail server: smtp.postoffice.net

    Verizon
    Verizon incoming mail server: incoming.verizon.net
    Verizon outgoing mail server: outgoing.verizon.net

    More Verizon pop3 and smtp mail server information

    VisiNet
    VisiNet incoming mail server: pop.visinet.net
    VisiNet outgoing mail server: smtp.visinet.net

    WHRO.net
    WHRO.net incoming mail server: mail.whro.net
    WHRO.net outgoing mail server: mail.whro.net

    Yahoo
    Yahoo incoming mail server: pop.mail.yahoo.com
    Yahoo outgoing mail server: smtp.mail.yahoo.com
  • How do I point my domain name to Agent Image’s DNS servers?

    If you have purchased a domain and have an active site with Agent Image, please use these servers with your *Registrar. Login into your *Registrar account and use these DNS server settings. Once completed, please contact us to make sure we have added your domain to our equipment.

    Primary DNS Server OR Name Server 1 = ns1.thedesignpeople.com
    Secondary DNS Server OR Name Server 2 = ns2.thedesignpeople.com
    Tertiary DNS Server OR Name Server 3 = ns3.thedesignpeople.com

    If you are unsure on how to set these up with your Registrar, then please call us at (877) 317-4111 and we will assist you.

    * A Registrar is the company that you purchased your domain name from. Examples of these companies would be like godaddy.com, networksolutions.com, or domains.thedesignpeople.com.
  • How do I control my DNS or edit custom DNS settings?

    • Sometimes customers have an IT department, or special needs where they need to control their DNS servers. The most common case is when you host your own email on your own servers. Please note that we really encourage that you use our DNS servers instead for load balancing and fail recovery reasons, but if you truly need to control DNS, please match these settings.

    Email Servers:
    • MX 10 => barracuda1.thedesignpeople.com
    • MX 20 => mail1.thedesignpeople.com
    • MX 30 => mail1b.thedesignpeople.com

    Website Server Address:
    • Because we have several servers where your server can be hosted you must call into our offices to get the APPLICATION SERVER name for the website. The support phone number is (877) 317-4111, we can be contacted during normal business hours.

    Full Record (for IT use):
    Domain Type Class TTL Answer
    thedesignpeople.com MX IN 3600 barracuda1.thedesignpeople.com
    [Preference = 10]
    thedesignpeople.com MX IN 3600 mail1.thedesignpeople.com
    [Preference = 20]
    thedesignpeople.com MX IN 3600 mail1b.thedesignpeople.com
    [Preference = 30]
    thedesignpeople.com A IN 3600 Please call for the APPLICATION SERVER
    name: (877) 317-4111
  • Can I keep my email servers, or custom DNS settings, but still use Agent Image’s DNS servers?

    Yes, if you have custom needs for DNS then we greatly encourage you use still use our DNS servers. This is to take advantage of our load balancing and fail recovery systems. We have many customers who have internal email equipment for their office communication needs and use our DNS equipment.

    To get started, you must contact our support department (877) 317-4111 and ask that we setup our DNS records, for your domain, with the special settings you need. Typically it would be a custom email MX record or custom domain name (mail.myserver.com), the Type of record (MX for email, CNAME, A Name for an IP, etc…), and sometimes the answer record (this is the destination where we end up). Usually, customers who have these special needs have an IT company or IT person. Basically this is someone that manages your computers. These people can greatly help in the process of having these custom DNS settings created for you. We welcome your IT staff to contact us for working out these custom settings in our DNS servers or to just answer general questions.
  • How do I check my mail through the internet or if I am not at my primary computer?

    If you need to access your e-mail from the internet when you are out of the office or away from your main computer, you can access your mail at http://webmail.thedesignpeople.net/ by using your e-mail address and password.
  • How do I login to the backend/admin section of my webpage?

    f you want to update, edit, add, or modify the following: About Section, Company Info, Properties, Communities, Testimonials, and Listings/Properties.

    Go to your webpage and add /admin to the end of the URL address and login, like in the example below:

    http://yourdomainname.com/admin/

    If you don’t know your login, call Technical Support at (877) 317-4111 and ask to be told your backend/admin password, or you can e-mail Technical Support at support(at)thedesignpeople(dotted)com with your name, phone number, domain name, and the question that you have and someone will get back to you shortly thereafter.
  • How large is my email box?

    Your e-mail box is 50 (MB) megabytes and the average email messages size is 20KB so you are looking at around 2500 messages before your mail box is full. However if you are sending pictures, documents, and PDF’s (acrobat files) or receiving those then your email message sizes will drastically increase and your box will fill up much faster. Your mailbox will also fill up faster if the e-mails you are sending and receiving are more then just text; if they have pictures or links to the internet in them that takes up more space as well but not as much. When your box fills up, you stop receiving mail. What we recommend that all of our clients do is setup their e-mail account in Microsoft Outlook and then so long as you download your mail on a semi-regular basis (dependant upon your usages and file size) then you will not ever have to worry about your mail box filling up.

    For Microsoft Office Outlook Setup Instructions Click here:
    For Microsoft Outlook Express Setup Instructions Click here:
  • What do I do if I am getting the 550 Relay Error Message in Microsoft Outlook?


    Email
    If you are receiving the above message or a similar message that has the words “550 Relay Error” in it, please follow these directions:
    • Open Outlook.
    • Click the Tools menu.
    • Click on “E-mail Accounts” at the bottom of that menu

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    • Click “View or Change Existing Email Account.”
    • Click Next.

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    • Select the account you want to change and click it. Your email account should say something like one of these:
      -mail.agentimage.com
      -mail.thedesignpeople.com
      -mail.yourdomainname.com
    • Click Change

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    • Click “More Settings.”

    Email
    • Click the Outgoing Server tab.
    • Check the box that says “My outgoing server requires authentication.”
    • Click OK.

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    • Now you should see the previous screen again.
    • Click Test Account Settings.

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    • You should see the program processing, then all green check marks.
    • If you see anything but green check marks don’t close anything and call Agent Image (877) 317-4111
      • If you don’t have the time to call click close or stop on the test account settings
      • Then click next
      • Then click finish
      • This saves the new changes you made and that is the most important part. Sometimes after you save the settings it will work so try to send a message… if it still doesn’t work… please call as soon as you can.
    • If you see green check marks then click Close.
    • You should see the previous screen again, click Next then Finish.

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    • Then click “Send/Receive” in the main window and you should get any new messages you have.
    • Congratulations your e-mail is now setup.
  • What do I do if I am getting the 550 Relay error Message in Microsoft Outlook Express?


    Email
    If you are receiving the above message or a similar message that has the words “550 Relay Error” in it, please follow these directions:
    • Open Outlook.
    • Click the Tools menu.
    • Go to “Accounts” at the bottom of that menu.

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    • Select the Account you want to change.
    • Click Properties.

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    • Click the servers tab.
    • Check the box that says “My server requires authentication.”
    • Then click OK then click Close.
    • Close Outlook.
    • Re-open Outlook and try to send your message.
    • If it still doesn’t work, click on this link: Telnet Test.

    Email
  • What is an RBL and why won’t my mail send?

    RBL is a real time black list. An RBL is a collection of databases that collect IP addresses that have been marked as spam. An IP address get’s marked as spam over time when users who receive mail from that address mark it as spam. This “marking” as spam is something that people do when they feel they have received something that is spam or even messages that they just don’t want to deal with any more.

    Another and probably more primary way that an IP gets marked as spam is when thousands of spam emails are generated from that address whether intentionally or not. Then companies that have mail servers receive these messages. Rather than blocking each individual message they block the IP address. When they do this they are usually connected through their firewall with the RBL and then the RBL takes that update and adds it to their list.

    As a result of the advances in spamming techniques, hacking methods, and persistence of spamming from undesired senders RBL’s have been developed. And in order to protect our company and most importantly our clientele Agent Image’s mail server blocks IP addresses that are on any RBL list. This is because at some point that IP was spamming or still currently may be spamming and if that spam was ever shown as coming through our server then our companies IP address would end up on the RBL; which is essentially the worst possible thing that could happen to a technology company.

    As far as you our clientele are concerned, if you are getting an error message similar to the one below then you might be having this problem. Read the error message that you got in your inbox and see if you can find the a similar sentence to the one at the bottom of this box.

    The most important part is the RBL:
    email
    If you do get this message or a similar one, appear then try this:
    • Go to this website: http://www.whatismyip.com
    • Then under the sentence that says “Your IP is:” write that number down.
    • Then go to this link http://www.dnsstuff.com and in the box that is in the top middle that is blue and says, “spam database lookup”
    • Enter that number that you wrote down and click Lookup.

    When it comes in with the results it will look like this:
    email
    or like this:
    email
    Obviously failed none is the best.

    If you did get a fail though what you need to do is scroll through the list sometimes even in if there are red rows it is OK. But 99% of the time if it has failed and you have multiple red rows in these results then you are using an IP that at some point was used to send thousands of spam messages.

    For this there is an easy solution find out who your ISP (Internet Service Provider) is then go to this link: List of Common ISP’s
  • How can I send my weekly/monthly e-mail newsletters out? Am I spamming?

    There are a number of different ways for you to send out your e-mail newsletters to your clientele. However there are legal ways and illegal ways of doing this. First, and most importantly, if you are using any derivative of mail.thedesignpeople.com or mail.agentimage.com as your outgoing server in your e-mail client then we ask that you give us a call and we can walk you through the legal ways to send out your e-mail newsletters. The number is (877) 317-4111 ask for the Internet Marketing Department.

    The reason for doing this is that if you are sending out messages/ newsletters/ e-mails that are unsolicited, break ANY spam laws, get marked as spam, bounce back, or violate our company policy on volume e-mail (spam) then what happens is that our servers here at the designpeople.com could potentially be marked as a spamming server. When this happens our e-mail service will shut down. We rely on having a spam free server and we constantly monitor and patrol the major RBL’s to make sure that our servers have not been marked as spamming servers.

    Part of doing this is ensuring that when newsletters and mass e-mailing campaigns are sent out they are done in such a way as too ensure our company and just as importantly our clients have a safe, secure, spam free environment to do their business and conduct their e-mail communications.

    To know what your status is, ask you self these questions and give us a call (877) 317-4111 if you need assistance.

    • Do I send more then 50 e-mails a day?
    • Did the contact ask for/know that you would be e-mailing them your newsletters?
    • Do I send e-mails to people that want my e-mails?
    • Do I have an opt-out option in my newsletters?
    • Do I use a clear and distinct non-deceptive subject lines in my e-mail?
    • Do I regularly update my e-mail clientele list?
    • Do I just keep adding e-mail recipients without ever removing any?
    • Am I absolutely positive that those that receive my e-mails STILL want to receive them?
    • How do I get an html newsletter with web content built for me?
    • What is the advantage of a newsletter with web content vs. a text document or pdf? What are the disadvantages?
    • How do I know what messages are being read?
    • How do I know what messages are being marked as spam? How does that affect me?
    • What happens if my messages are marked as spam?
    • When I send out hyperlinks in my newsletters how do I know which links are being used, looked over, don’t work?
    • How many people actually read my newsletters, where do they go when they click on my links? Do they need more information?
    • Google’s Spam Laws
    • FTC Spam Info
    • Spam Laws
  • Can I forward my e-mail?

    Yes. You can always forward your e-mail to wherever you would like. If you already have a preexisting account like at yahoo, gmail, or aol, you can have your e-mails from your new website forwarded to your other e-mail.

    Email forwarding allows you to maintain a professional email address while still using your personal email address. If you just registered abcxyz.com, there is a good chance you would like to receive email at an address containing your domain name. Email forwarding allows you to do just that by sending all email sent to specific abcxyz.com accounts (user1@abcxyz.com, user2@abcxyz.com, and user3@abcxyz.com) to existing email accounts you specify. Email forwarding also eliminates the hassle of telling everyone you know that you’ve changed your email address.

    A Warning: When forwarding mail once it has come into our servers we have control over it. We back it up. We save it. And we deliver it to your local mail box POP3 account. However if you have a forward that process doesn’t happen, once your mail comes into our servers it is immediately sent out again. This makes it impossible for us to insure the delivery of your mail. This is because the SPAM policies and e-mail settings on other servers are not all uniform. Therefore they may see the mail coming from our server as spam because it is being forwarded.

    We have gone to great lengths to talk to these third party e-mail providers and get this problem resolved. At this point there are limited resolutions. Although nine times out of ten you will receive all forwarded mail this warning is something to consider when electing to have your e-mail forwarded.

    There are three different options with forwarding:

    Option 1:
    You can have your mail forwarded to another account. (There is no mail delivery guarantee.)

    Option 2:
    You can have your mail delivered to your local pop3 account and forwarded to your other e-mail, thus insuring that the previously discussed issue is solved because if you ever suspect your mail to be missing you can just log into our server and check it.

    Contingency:
    This is contingent upon regular upkeep of your account as you do have 50MB but that often fills very quickly when you have attachments; and when it does it will stop collecting your mail thus defeating the purpose.

    Option 3:
    Another type of forwarding is called a catch-all: This is for advanced users. A catch all is just as it sounds, it catches all e-mail sent to your domain for example it will catch everything sent to exampleforward.com

    Disadvantage of a catch-all:
    As a result though you will find yourself receiving an awful amount of spam. As spammers generally have programs that send messages to every name in the dictionary as a result since you have a catch all it will appear as though you have all those names and it WILL be delivered to you.

    Advantage of a catch-all:
    The advantage of a catch all is that if anyone ever spells your name wrong in your e-mail or if you have a lot of agents at your company you can insure that any misspellings in e-mail accounts are still received but that will require a lot of time sorting through spam.

    Setup:
    To setup an email forward or option number 1, first login to our web based email manager here: http://me.thedesignpeople.net/ (Note: Your username is the email address you’d like to setup a forward for and the password is your email password). Once logged in, please follow these directions:
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    • Add each forward you’d like setup in the dialog box provided
    • Note the guidelines regarding forwards

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  • How do I set up a signature in webmail?

    To set up your signature using webmail, first login to webmail via: http://webmail.thedesignpeople.net.
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    • Click on “Personal Settings”

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    • Then click on the “Identities” tab, and select the email address you wish to set up a signature for. The options will load after a few seconds
    • Once the editable fields are displayed, you can now edit your signature by writing in the dialog box to the right of “Signature”
    • If you prefer your signature to be in HTML, select “HTML signature” and then place the HTML code you will be using, into the dialog box.
    • Click “Save”
    • Your email signature is now set.

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    After setting your email signature, send an email to yourself to verify the layout is how you’d like it to be and follow the above steps to make any further changes.

    Should you have any questions or concerns regarding an email signature, please contact our support department at (877) 317-4111 or support(at)thedesignpeople(dotted)com
  • How do I set up a reply-to address in webmail?

    To set up a “reply-to” email address using webmail, first login to webmail via: http://webmail.thedesignpeople.net.
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    • Click on “Personal Settings”

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    • Then click on the “Identities” tab, and select the email address you wish to set up a signature for. The options will load after a few seconds
    • Once the editable fields are displayed, you can now edit your signature by writing in the dialog box to the right of “Signature”
    • If you prefer your signature to be in HTML, select “HTML signature” and then place the HTML code you will be using, into the dialog box.
    • Click “Save”
    • Your “Reply-to” is now set.

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    Should you have any questions or concerns regarding an email signature, please contact our support department at (877) 317-4111 or support(at)thedesignpeople(dotted)com
  • How do I set up an auto responder in webmail?

    To setup an Auto Response, first login to our web based email manager here: http://me.thedesignpeople.net/ (Note: Your username is the email address and the password is your email password). Once logged in, please follow these directions:
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    • Click on “Auto Response”

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    • Set the subject line as needed
    • Enter your desired auto response as needed
    • Click “Going Away”

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    • Your Auto Response is now set

    To turn off auto response:

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  • How much memory am I using in webmail?

    To check the amount of memory you’re currently using in webmail, login to webmail using your email address and password here: http://webmail.thedesignpeople.net
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    Once logged in, you will see the disk usage meter in the bottom left corner of your window:
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  • How do I select all messages in webmail and delete them or move them?

    In your e-mail account, select the inbox then at the bottom you are going to see a box with a green check mark at the bottom. Click that, go to the bottom and select trash then click move (click on individual e-mail boxes to select a couple that you might now want to delete). Then remember that when you move it to the trash it is still there it will still take up space until you delete trash.
  • I deleted my messages in webmail but it is still saying that it is full, what should I do?

    If you deleted your messages in webmail but it is still saying that you have a full box you need to make sure that you deleted the trash and the sent items. Even when you delete stuff it is still moved to the trash folder and then you have to select that or select permanently erase in order to dump the trash.
  • How do I setup Mac OS X Entourage?

    ** We will provide you with your POP3/SMTP settings upon activation of your new Email Account(s). If you do not know what your POP3/SMTP settings are, please contact TDP Customer Support (877) 317-4111 to retrieve this information.

    Below are the instructions for how to setup your Email Client. The information for Your Name, Email Address, POP3 and SMTP settings as described below serve as examples only and are meant to be replaced with the information as supplied to you by your Project Manager and/or Customer Support Representative. **
    • Start the Entourage program.
    • Click the Tools menu and choose Accounts.
    • Click the New button and choose Mail:

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    • The Account Setup Assistant window appears.
    • Click Configure Account Manually:

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    • The Edit Account window appears.
    • Enter your account settings.
    • Use these settings:
      • Account name: your e-mail address
      • Name: your real name, such as “John Smith” or “Joan of Arc”
      • E-mail address: your e-mail address
      • Account ID: your e-mail address. (The Account ID must be all lowercase).
      • POP server: mail.thedesignpeople.com
      • Password: your e-mail password
      • SMTP server: mail.thedesignpeople.com

    When you are finished, the window should look like this:
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    • (Checking the Save password in my Mac OS keychain box is optional; if you don’t check it, Entourage will ask you for your password each time you send or receive e-mail.)
    • Open the advanced sending options window.
      • To do this, click the button marked Click here for advanced sending options in the Sending mail section.
    • Change the advanced sending options.
    • Change the default SMTP authentication settings:
      • Check the SMTP server requires authentication box.

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    • Close the setup windows.
    • Click the small square in the top-left of the advanced sending options window to close it, then click OK to close the main Edit Account window.
    • Setup is complete.
  • What do I do if my connection to the server was unexpectedly disconnected or terminated?

    If you receive this error message then chances are more than likely that you have some sort of anti virus software or internet security that is blocking your connection. Our server never terminates connections which mean if you get that message something is interfering with your connection.

    Generally it is Norton Internet Security and their e-mail scanning software, or a firewall that they have, also MacAfee, AVG, Trend Micro, PC Cillin, Zone Alarm, Avast and many more. All of these software’s will work flawlessly when configured correctly to work with Outlook, it just has to be done properly.

    Antivirus software is always necessary as well as firewalls so please use them just contact your software provider to discuss with them solutions for Outlook.

    Other causes to this error message could be port 25 is being blocked by your ISP. Call them and get their Outgoing SMTP and your username and password.

    Run the telnet test which is located here: Telnet Test

    If this doesn’t fix it please call us at (877) 317-4111
  • What do I do if the “enter network password” box keeps popping up?

    This error message is a common one. There are a number of separate causes for this problem. One or all of these problems/changes could fix it:
    • There are capital letters in your settings. If you put capitals in ANY field besides the “Your Name” or “Name” fields, it will cause problems. Specifically the username, account name, and login info all need to be lower case.
    • You also could have an incorrect password. Your password could have been changed or mis-communicated to you and you need to call to get a new one.
    • You need to remove the account from Outlook once you know you have the correct password and add all information back in all in lower case.
    • You have software such as a firewall or internet security or e-mail scanning software that is interfering and won’t let you send.
    • Your ISP is blocking you and you need to call them to find out their settings for Outlook.

    If this doesn’t fix it please call us at (877) 317-4111
  • What do I do if the “Send Test E-mail message” failed?

    Recheck all your settings in outlook make sure they are correct. Make sure your email address and username are in lower case and your password is entered correctly.

    Then run the telnet test which is located here: Contact Support

    If you don’t get “220 Welcome to the webmail Server” then you are being blocked for one reason or another. Contact your Internet Service Provider for their Outgoing SMTP and your username and password.

    Then try again.

    Temporarily disable all internet security, mail scanning software, firewalls, and antivirus.

    Then try again.

    If this doesn’t fix it please call us (877) 317-4111
  • What do I do if I get a non-delivery notification “Your message did not reach some or all of the intended recipients.”?

    This is generally because that address you are trying to send to is wrong, doesn’t exist anymore, or there is a problem on the recipients’ end.

    Try to retype the address letter for letter.

    Then send again…

    Also you could try to send from a different account see if you get the same message.

    If this doesn’t fix it please call us at (877) 317-4111
  • What do I do if I can’t open attachments in the online mail server?

    In order to open attachments when you are using the online mail server, you will need to click the attachment and save it to your Desktop. From there, find the file on your Desktop and open it. In this program, you CAN NOT click on the file online to open it, it will not work, you WILL receive an error message.
  • How can I set up multiple accounts in Outlook and receive the emails in separate folders?

    • Create a new subfolder under Inbox

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    • With E-mail Rules tab selected click on New Rule
    • Click on “Start from a blank rule”
    • Select “Check messages when the arrive” and click Next

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    • In Step 1 of the Window check the box “With specific words in the recipient’s address”
    • In Step 2 of the Window click on specific words.

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    • Type in your email address and click Add then OK.

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    • On the next screen check “move it to the specified folder” in step 1
    • In Step 2 click on the specified link and choose the folder that you want your emails from this account to go.

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    • Click Next, and if you don’t have any exceptions to add click Next and Finish. Now all the emails sent to the specified email address will be saved in the specified folder.

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